Requesting customer feedback through zoho crm
Below please find two instructional videos on how to request customer feedback linked to a potential on crm.
Remember you may have a number of projects linked to a potential on crm. Requesting feedback to a client will gain feedback for the overall service offered by nouv. IF negative feedback is received then the potential owner is responsible for identifying which project/service if not all projects/service have resulted in negative feedback from the client. this is to be tackled using the "cases" module. Another work instruction video has been created fro how to tackle negative feedback or customer complaints.
Below find the video on sending customer feedback and what happens when positive feedback is received.
Below find the video on sending customer feedback and what happens when negative feedback is received.
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